First and foremost- We WANT our customers to be happy!

The Plume Room is a small operation, so we handle everything from mixing delicious PlumeJuice to packing every order with care. While we have implemented the following general policies for protection, please do NOT hesitate to Contact Us if you are unhappy in any way! We stand behind our products 100% and will do absolutely everything in our power to make things right! Thank you for your patronage! ~Andrea and Troop

Order Cancellation Policy
Please submit any cancellation via email to Once the order has been shipped, we will not be able to cancel your order.

All eLiquid sales are finalWe do not offer refunds or exchanges on any of our products unless there is a factory defect. Please choose carefully. If you have any questions about our products, please Contact Us before placing an order.

Please Contact Us with a description of the problem along with your order number.